Question 1

Which iPhone models are supported?

Accepted Answer

Our Alcantara cases and MagSafe card holders are available for all iPhone 15 and 16 series models, including Plus, Pro, and Pro Max versions.

Question 2

Can I return my order?

Accepted Answer

Yes, you can return unused products within 14 days of receipt. Simply write to us at: info@decased.chYou can find further information in our cancellation policy.

Question 3

What material are the covers made of?

Accepted Answer

Our covers are made of high-quality Alcantara , a premium material also used in luxury cars and motorsports. It's durable, grippy, and pleasantly soft to the touch.

Question 4

What do I do if there are problems with my order?

Accepted Answer

No stress – we're here for you. Simply contact us by email at info@decased.ch or via the contact form, and we'll take care of your request as quickly as possible.

Question 5

Is shipping in Switzerland really free?

Accepted Answer

Yes! Shipping within Switzerland is completely free , regardless of the order value.

Question 6

Are the cases MagSafe compatible?

Accepted Answer

Yes! All DECASED cases and card holders are fully MagSafe compatible and work seamlessly with all Apple MagSafe accessories.

Question 7

How long does shipping take?

Accepted Answer

Switzerland: 2–5 working daysGermany & Austria: 4–9 working days You will receive a tracking number by email as soon as your orderwas sent.

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